Terms of Service

Last updated: 20 October 2026

These Terms of Service ("Terms") govern your use of the Become Nutrition website and your purchase of products from us.

Become Nutrition is a trading name of BCM3 LTD, a company registered in England and Wales.

By placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms affects your statutory rights as a consumer.

1. About Us

Trading name: Become Nutrition
Legal entity: BCM3 LTD
Company number: 17162536
Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: support@becomenutrition.co.uk

Our registered office is not a customer returns address unless we specifically instruct you to return goods there.

2. Using Our Website

You may use our website for lawful personal and shopping purposes.

You must not misuse our website, attempt to interfere with its operation or security, introduce malicious software, attempt unauthorised access, or use the website for fraudulent or unlawful purposes.

We may update, modify, suspend or withdraw parts of the website where reasonably necessary. This does not affect any existing contractual rights relating to orders already accepted by us.

3. Product Information

We take reasonable care to ensure that product descriptions, images, ingredients, quantities, sizes, flavours and other information displayed on our website are accurate.

Product packaging, appearance or manufacturer information may occasionally change. Where applicable, you should always read the information, ingredients, directions and warnings displayed on the product you receive before using it.

Website images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your device, screen settings, packaging updates or manufacturing changes.

If there is a material difference between the product supplied and the product you ordered, your statutory rights are not affected.

4. Food Supplements

Products sold as food supplements are intended to supplement a varied and balanced diet and healthy lifestyle and should be used in accordance with the directions and warnings displayed on the product packaging.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

Do not exceed any recommended daily intake stated on the product unless appropriately advised by a qualified healthcare professional.

You are responsible for checking product ingredients and warnings before use, including where you have allergies, intolerances, dietary requirements or sensitivities.

If you are pregnant, breastfeeding, taking medication, have a medical condition or are unsure whether a particular supplement is suitable for you, you should seek appropriate advice from a qualified healthcare professional before use.

Information provided on our website is for general product information purposes and is not intended to diagnose, treat, cure or prevent disease and should not be treated as a substitute for professional medical advice.

5. Product Availability

All orders are subject to product availability.

Adding a product to your basket does not reserve that product.

Although we take reasonable steps to maintain accurate stock information, occasionally a product may become unavailable after an order has been placed.

If we are unable to supply a product you have ordered, we will contact you and provide an appropriate refund for any amount already paid for the unavailable product.

6. Prices

All prices are displayed in pounds sterling (GBP) unless otherwise stated.

The price payable for a product will normally be the price displayed when you place your order, together with any applicable delivery charges shown before checkout is completed.

We may change prices at any time, but price changes will not normally affect orders that we have already accepted.

7. Pricing and Website Errors

We take reasonable care to ensure that prices and product information are accurate. However, errors may occasionally occur.

If we discover an obvious pricing, description or availability error before accepting your order, we may correct the error and give you the opportunity to place an order using the correct information.

If an error is discovered after an order has been submitted, we will handle the matter reasonably and in accordance with applicable consumer law.

Nothing in these Terms requires us to supply goods at an obviously incorrect price where it would have been reasonable for the customer to recognise that the price was an error, subject to applicable law and whether a binding contract has already been formed.

8. Placing an Order

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you may receive an automated acknowledgement confirming that we have received it. An order acknowledgement does not necessarily mean that your order has been accepted.

A contract for the purchase of goods will normally be formed when we confirm acceptance of your order or dispatch the goods, depending on the communications provided to you during checkout and order processing.

We reserve the right to refuse or cancel an order before a contract is formed where there is a legitimate reason to do so, including suspected fraud, payment problems, product unavailability, obvious pricing errors or restrictions affecting our ability to supply the goods.

If we cancel an order after payment has been taken and no goods are supplied, we will refund the relevant amount paid.

9. Payment

Available payment methods will be displayed at checkout.

You must provide accurate and complete payment and billing information.

Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply to their services.

We will not knowingly charge you amounts that have not been disclosed as part of your purchase.

10. Delivery

We currently deliver within the United Kingdom only.

Our current delivery options are:

• Standard Delivery — £4.99: estimated 2–4 business days.
• Free Standard Delivery: available on qualifying orders of £50 or more, estimated 2–4 business days.
• Express Delivery — £9.99: estimated 1–2 business days.

Our order cut-off is 1:00 PM UK time on business days.

Orders placed before 1:00 PM on a business day are normally processed with the aim of being dispatched that business day. Orders placed after 1:00 PM are normally processed with the aim of being dispatched the next business day.

Orders placed on Saturdays, Sundays or UK bank/public holidays will normally be processed with the aim of being dispatched on the next business day.

Delivery times are estimates unless we expressly state otherwise.

Full information regarding delivery, delays, addresses, tracking and returned parcels is contained in our Shipping Policy.

11. Cancellation and Change-of-Mind Returns

If you purchase from us online as a consumer, you will normally have the right to cancel your order within 14 days of receiving the goods, subject to the exceptions provided by applicable law.

You must notify us within the applicable cancellation period if you wish to exercise this right.

Where goods have been supplied sealed and are not suitable for return due to health-protection or hygiene reasons, your statutory cancellation right may cease if the goods become unsealed after delivery.

For this reason, customers wishing to make a change-of-mind return should not open or use products or break or remove tamper-evident or protective seals.

Full conditions and instructions are contained in our Return & Refund Policy.

12. Faulty, Damaged, Incorrect or Misdescribed Goods

Goods supplied by us must comply with applicable UK consumer law.

If goods are faulty, damaged, incorrect, not as described or otherwise do not conform to the contract, please contact us at:

Email: support@becomenutrition.co.uk

Depending on the circumstances and applicable law, you may be entitled to an appropriate remedy.

Restrictions applying to ordinary change-of-mind returns do not remove your statutory rights relating to goods that do not conform to the contract.

13. Refunds

Refunds will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Where a refund is due, it will normally be made using the original payment method unless otherwise agreed or required.

14. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or other special offers.

Additional terms may apply to individual promotions and will be communicated where applicable.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may be subject to eligibility requirements, expiry dates, minimum spend requirements or product exclusions.

We may refuse or cancel the use of a promotional code where it has been used fraudulently, unlawfully or contrary to the stated conditions of the promotion.

15. Customer Accounts

You may have the option to create or use a customer account.

You are responsible for keeping your account credentials secure and for providing accurate information.

Please contact us promptly if you believe your account has been accessed or used without your permission.

16. Reviews and User-Submitted Content

If our website allows you to submit reviews, comments or other content, you must ensure that your submission is lawful and genuinely reflects your experience.

You must not knowingly submit false, defamatory, abusive, fraudulent or unlawful content.

We may moderate or remove content where reasonably necessary, including where it violates these Terms, applicable law or our website policies.

17. Intellectual Property

The content of our website, including our own branding, text, graphics, layout and other materials, may be protected by intellectual property rights belonging to BCM3 LTD or its licensors.

Third-party product names, logos, trademarks, packaging and other intellectual property remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit or otherwise use protected website content without the permission of the relevant rights holder, except where permitted by law.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, delivery services, analytics providers or other service providers.

Where you choose to interact directly with a third-party service, that provider's own terms and privacy practices may apply.

We are not responsible for the independent content of third-party websites that we do not operate or control, except where responsibility cannot lawfully be excluded.

19. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.

If you are purchasing as a consumer, we supply our products for private and domestic use. We are not responsible for business losses arising from consumer purchases to the extent permitted by law.

Nothing in this section limits your statutory consumer rights.

20. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control to the extent permitted by law.

Such circumstances may include severe weather, transport disruption, courier disruption, failures of telecommunications or payment systems, industrial action, government action or other events that we could not reasonably prevent.

This provision does not remove any rights you have under applicable consumer law, including rights relating to delivery.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or applicable legal requirements.

The Terms applicable to your purchase will normally be those in force when you place your order, subject to applicable law.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. No Waiver

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

24. Governing Law

These Terms and any contract between you and Become Nutrition are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights to bring proceedings in the courts available to you under applicable law.

25. Contact Us

If you have any questions about these Terms or an order, please contact:

Become Nutrition
A trading name of BCM3 LTD
Company number: 17162536
Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: support@becomenutrition.co.uk