Return & Refund Policy

Last updated: 20 October 2026

At Become Nutrition, we want you to be satisfied with your purchase. This policy explains your rights regarding cancellations, returns and refunds under applicable UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy affects your statutory rights.

1. Your Right to Cancel — Change of Mind

If you purchase from us online as a consumer, you will normally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by law.

You must notify us of your decision to cancel within 14 days beginning on the day after you, or a third party nominated by you, receives the goods.

To exercise your right to cancel, please email:

Email: support@becomenutrition.co.uk

Please include your name, order number and details of the products you wish to return.

2. Sealed Products and Food Supplements

Many of the products sold by Become Nutrition are consumable food supplements.

Where a product has been supplied sealed and is not suitable for return due to health-protection or hygiene reasons, your statutory right to cancel may cease if the product becomes unsealed after delivery.

For this reason, if you intend to return a product because you have changed your mind, please do not open it, break or remove any tamper-evident or protective seal, or otherwise use the product.

This restriction does not affect your statutory rights where goods are faulty, damaged, incorrect, not as described or otherwise do not conform to the contract.

3. How to Make a Return

Before returning an item, please contact us at:

Email: support@becomenutrition.co.uk

Please do not send products back without contacting us first.

Once your return has been authorised, we will provide you with the appropriate return instructions and return address.

Our registered office should not be used as a returns address unless we specifically instruct you to send goods there.

After notifying us that you wish to cancel, you must return the eligible goods without undue delay and no later than 14 days after informing us of your decision to cancel.

4. Condition of Returned Goods

For change-of-mind returns, you are responsible for taking reasonable care of the goods while they are in your possession.

You may inspect goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by law, we may make a deduction from your refund for any reduction in value caused by handling beyond what would reasonably be permitted when examining the goods in a shop.

5. Return Shipping Costs

Change-of-Mind Returns

You are responsible for the direct cost of returning goods where you are exercising your change-of-mind cancellation rights, unless we tell you otherwise.

We strongly recommend using a tracked postal or courier service and retaining proof of postage until your return has been completed.

Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, incorrect or otherwise do not conform to the contract, please contact us before returning them.

Where required under applicable law, Become Nutrition will cover reasonable return costs or arrange an appropriate return method.

6. Refunds for Cancelled Orders

Where you validly cancel an order under your statutory cancellation rights, we will refund the payments due to you.

Where required by law, this includes the cost of our least expensive standard delivery option.

Our current Standard Delivery charge is £4.99.

If you selected a more expensive delivery service, such as our £9.99 Express Delivery service, we are not required to refund the additional amount paid above the cost of Standard Delivery.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold reimbursement until we have received the returned goods or you provide evidence that you have returned them, whichever occurs first, where permitted by law.

Once the relevant conditions are met, refunds will be processed within the timeframe required by applicable UK consumer law.

7. Faulty, Damaged, Incorrect or Misdescribed Goods

Goods supplied by Become Nutrition must meet the standards required by UK consumer law.

If you believe a product is:

• faulty;
• damaged;
• incorrect;
• not as described; or
• otherwise does not conform to the contract,

please contact:

Email: support@becomenutrition.co.uk

Please provide your order number and details of the issue. We may also ask for photographs where reasonably necessary to understand the problem.

Depending on the circumstances and the applicable provisions of the Consumer Rights Act 2015, you may be entitled to remedies including repair, replacement, price reduction or refund.

Consumers may also have a 30-day short-term right to reject goods that do not conform to the contract, subject to the requirements and exceptions of applicable law.

Do not dispose of the goods or packaging unless we have advised you to do so.

8. Products Damaged After Delivery

We cannot provide a refund or replacement for damage caused after delivery by misuse, improper storage, accidental damage or failure to follow the manufacturer's instructions, except where you otherwise have a statutory right to a remedy.

Please store and use all food supplements in accordance with the instructions and warnings displayed on the product packaging.

9. Exchanges

We do not currently operate a general exchange service.

If you wish to purchase a different product, you should normally return the eligible item in accordance with this policy and place a new order.

This does not affect any statutory right you may have to a repair or replacement where goods do not conform to the contract.

10. Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

Email: support@becomenutrition.co.uk

We will make reasonable efforts to cancel the order before dispatch.

If the order has already entered our fulfilment process or has been dispatched, you may need to follow the returns procedure set out above.

11. Contact Us

If you have questions regarding a cancellation, return or refund, please contact:

Become Nutrition
A trading name of BCM3 LTD
Email: support@becomenutrition.co.uk