Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how Become Nutrition collects, uses, shares and protects your personal information when you visit our website, buy from us or contact us. It is written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

Nothing in this policy affects your rights under UK data protection law.

1. Who We Are

Become Nutrition is a trading name of BCM3 LTD. BCM3 LTD is the data controller responsible for your personal information.

Trading name: Become Nutrition
Legal entity: BCM3 LTD
Company number: 17162536
Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: support@becomenutrition.co.uk

2. Information We Collect

Depending on how you use our website and services, we may collect:

• Contact and order details: your name, billing and delivery address, email address and phone number.
• Order information: the products you buy, order value, delivery choice, returns and refunds.
• Payment information: payments are handled by our payment providers. We receive confirmation that a payment was made but we do not see or store your full card number.
• Account information: if you create an account, your login details and saved preferences.
• Communications: anything you tell us when you email us, including order questions and feedback.
• Marketing preferences: whether you have signed up to our emails and how you interact with them.
• Device and usage information: your IP address, browser and device type, pages viewed and how you arrived at our website, collected through cookies and similar technologies (see section 7).

Health information

We do not ask for health information to sell you our products. If you choose to tell us about a medical condition, allergy or reaction (for example, when contacting customer support), we will use it only to deal with your enquiry, meet our legal obligations and handle any claim, and we will not use it for marketing.

3. Where We Get Your Information

• From you: when you place an order, create an account, sign up to our emails or contact us.
• Automatically: through cookies and similar technologies when you use our website, where you have allowed them.
• From service providers: such as our payment, delivery and e-commerce platform providers, when they process information on our behalf.

4. How We Use Your Information and Our Lawful Bases

UK data protection law requires us to have a lawful basis for each way we use your personal information. We use it to:

• Process and deliver your order, take payment, send order and delivery updates, and handle cancellations, returns and refunds. Lawful basis: contract.
• Provide customer service and respond to your questions. Lawful basis: contract or legitimate interests.
• Keep business, tax and accounting records and meet our legal and regulatory obligations. Lawful basis: legal obligation.
• Prevent fraud and keep our website secure. Lawful basis: legitimate interests.
• Understand how our website is used so that we can improve it. Lawful basis: consent for non-essential cookies; legitimate interests otherwise.
• Send marketing emails about our products and offers. Lawful basis: consent, or for existing customers, the soft opt-in permitted by PECR (see section 6).
• Show you relevant advertising on other websites and social media. Lawful basis: consent.
• Establish, exercise or defend legal claims. Lawful basis: legitimate interests or legal obligation.

Where we rely on legitimate interests, we have balanced our interests against your rights. You can ask us for more information about this balancing at any time.

5. Who We Share Your Information With

We do not sell your personal information. We share it only where needed, with:

• Shopify, which hosts our online store and processes order, customer and website data for us.
• Payment providers, to take payment securely and help prevent fraud.
• Delivery companies, who need your name, address and contact details to deliver your order.
• Email and customer service tools, to send order updates and, where you have agreed, marketing emails.
• Analytics and advertising partners, such as Meta and Google, where you have consented to the relevant cookies. These partners use information in line with their own privacy policies.
• Professional advisers, such as accountants, lawyers and insurers, where reasonably necessary.
• Authorities and regulators, such as HMRC or the police, where the law requires it.
• A buyer or successor, if our business or its assets are sold or restructured, subject to this policy.

Our service providers may only use your information to provide their services to us, and must keep it secure.

Shopify

Our store is powered by Shopify. Shopify processes personal information to provide and improve its services, and in some cases, such as certain fraud-prevention and shared features, acts as a separate controller. You can read more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to exercise certain rights directly with Shopify.

6. Marketing

We will only send you marketing emails if you have opted in, or if you have bought from us before and did not opt out when we gave you the chance (the "soft opt-in"). In the second case, we will only email you about similar products.

You can unsubscribe at any time using the link at the bottom of every marketing email, or by emailing support@becomenutrition.co.uk. We will still send you messages about your orders, deliveries and account.

7. Cookies and Similar Technologies

Cookies are small files placed on your device. We use:

• Strictly necessary cookies, which make the website and checkout work, such as keeping items in your basket. These do not need your consent.
• Analytics cookies, which help us understand how visitors use our website.
• Marketing cookies and pixels, which help us and our advertising partners measure our adverts and show you relevant ones.

We only use analytics and marketing cookies if you agree to them through our cookie banner. You can change your choice at any time through the cookie settings on our website or in your browser.

8. How Long We Keep Your Information

• Order and transaction records: 6 years from the end of the financial year of the order, to meet tax and accounting rules.
• Customer service emails: up to 2 years after your enquiry is closed, or longer if needed for a claim or complaint.
• Accounts: while your account is open. If you ask us to close it, we will delete or anonymise the account data we do not need to keep for legal reasons.
• Marketing data: until you unsubscribe, after which we keep your email address on a suppression list so that we do not contact you again.
• Cookie data: for the periods shown in our cookie banner and settings.

9. International Transfers

Some of our service providers, including Shopify, may process your information outside the UK. Where the destination does not have UK adequacy regulations, we make sure an approved safeguard is in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information, and our checkout uses encrypted connections. No method of sending information over the internet is completely secure, so please do not send sensitive information to us by unsecured email.

11. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, where there is no good reason for us to keep it.
• Restrict how we use your information in certain circumstances.
• Object to our use of your information based on legitimate interests, and to direct marketing at any time.
• Data portability, to receive certain information in a commonly used format or have it sent to another organisation.
• Withdraw consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

To use any of these rights, email support@becomenutrition.co.uk. There is normally no charge. We may need to confirm your identity first, and we will respond within one month. This can be extended by up to two further months for complex or multiple requests, in which case we will tell you why.

12. Age Restrictions

Our food supplements are intended for adults. Our website is not aimed at anyone under 18 and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

13. Complaints

If you are unhappy with how we have handled your personal information, please contact us first at support@becomenutrition.co.uk so that we can try to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. If we make significant changes, we will tell you where required by law.

15. Contact Us

For any questions about this policy or your personal information, please contact:

Email: support@becomenutrition.co.uk
Post: BCM3 LTD, 66 Paul Street, London, EC2A 4NA, United Kingdom