Shipping Policy

Last updated: 20 October 2026

This Shipping Policy explains how Become Nutrition handles order processing, dispatch and delivery for orders placed through our UK online store.

Become Nutrition is a trading name of BCM3 LTD.

1. Where We Deliver

We currently deliver to addresses within the United Kingdom only.

International delivery is not currently available through this store.

2. Delivery Options and Charges

Our current UK delivery options are:

• Standard Delivery — £4.99
  Estimated delivery time: 2–4 business days.
• Free Standard Delivery
  Available on qualifying orders of £50 or more. Estimated delivery time: 2–4 business days.
• Express Delivery — £9.99
  Estimated delivery time: 1–2 business days.

Any applicable delivery charge will be shown at checkout before you complete your order.

3. Order Processing and Dispatch

Orders are processed and dispatched on business days only. For the purposes of this policy, business days are Monday to Friday, excluding UK bank and public holidays.

Our order cut-off time is 1:00 PM (UK time) on business days.

• Orders placed before 1:00 PM on a business day will normally be processed with the aim of being dispatched the same business day.
• Orders placed after 1:00 PM on a business day will normally be processed with the aim of being dispatched on the next business day.
• Orders placed on a Saturday, Sunday or UK bank/public holiday will normally be processed with the aim of being dispatched on the next business day.

Same-day dispatch is an operational target and is not guaranteed. During particularly busy periods, promotional events, public holidays or circumstances outside our reasonable control, processing and dispatch may take longer than usual.

If there is a material delay affecting your order, we may contact you using the details provided at checkout.

4. Delivery Times

Our normal estimated UK delivery times are:

• Standard Delivery: 2–4 business days
• Free Standard Delivery: 2–4 business days
• Express Delivery: 1–2 business days

Delivery times are estimates and are not guaranteed delivery dates unless we expressly state otherwise.

Delivery estimates apply in business days. Saturdays, Sundays and UK bank/public holidays do not normally count as business days.

For example, an order placed after the 1:00 PM cut-off on a Friday will normally enter processing on the following Monday. If that Monday is a UK bank holiday, it will normally enter processing on the Tuesday instead.

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, transport disruption, courier network delays, unusually high order volumes or other operational disruption.

Nothing in this policy affects your statutory rights where goods are not delivered within the time required by applicable UK consumer law.

5. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery information carefully before completing checkout.

If you realise that you have entered an incorrect or incomplete address, contact us as soon as possible at:

Email: support@becomenutrition.co.uk

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

6. Tracking

Where tracking is available, tracking information may be provided by email, through your customer account or through the applicable delivery service.

Please allow a reasonable period after dispatch for tracking information to become active.

7. Courier Delays

Once an order has been dispatched, delays can occasionally occur within the courier network.

If your order has not arrived within the expected delivery window, please check any tracking information provided and then contact us at:

Email: support@becomenutrition.co.uk

We will assist with investigating the delivery where appropriate.

We do not seek to exclude or limit any responsibility that we have under applicable UK consumer law for ensuring that goods are delivered to you.

8. Lost Parcels

If you believe your parcel has been lost in transit, please contact us as soon as reasonably possible.

We may need to investigate the shipment with the relevant courier before determining the appropriate resolution.

Where goods are confirmed as lost before they are delivered to you, we will provide the remedy required under applicable UK consumer law, which may include a replacement or refund.

9. Damaged Parcels

Please inspect your order when it arrives.

If your parcel or any product arrives damaged, contact us as soon as possible at:

Email: support@becomenutrition.co.uk

Please include your order number, details of the issue and, where reasonably possible, clear photographs of the damaged parcel and/or products.

Please retain the goods and packaging until we have advised you what to do next.

Your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods are explained further in our Return & Refund Policy.

10. Orders Returned to Sender

A parcel may be returned to us by the courier where, for example:

• the delivery address is incomplete or incorrect;
• delivery has been attempted and the parcel has not been collected or rearranged within the courier's permitted timeframe; or
• the courier is otherwise unable to complete delivery.

If an order is returned to us, please contact us so we can determine the appropriate next steps.

Depending on the circumstances, we may be able to arrange redelivery or process an appropriate refund.

Where a return results from an incorrect address or another matter within the customer's control, additional delivery charges may apply before the order is sent again, where lawful and reasonable.

This does not affect your statutory rights.

11. Delivery Instructions and Safe Places

Where a courier offers delivery preferences, safe-place instructions or delivery to a neighbour, those options may be subject to the courier's own procedures.

Please ensure that any delivery instructions you provide are suitable and accurate.

Where applicable, responsibility for delivery will be determined in accordance with UK consumer law, including the rules governing when goods come into the physical possession of the consumer or a person identified by the consumer to take possession of them.

12. Public Holidays and Busy Periods

Orders placed around UK bank holidays, public holidays, major promotional events or unusually busy trading periods may take longer to process or deliver.

Orders placed on a UK bank or public holiday are treated as having been received on the next business day for normal processing purposes.

Where possible, any significant known disruption will be communicated through the website or directly to affected customers.

13. Contact Us

If you have any questions about an order, dispatch or delivery, please contact:

Become Nutrition
A trading name of BCM3 LTD
Email: support@becomenutrition.co.uk